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The Benefits Administrator provides support to the Employee Benefits team and assists with various workflows. This position requires a deep understanding of employee benefits, excellent communication and interpersonal skills, and the ability to manage multiple clients and projects simultaneously.
Essential Duties and Responsibilities:
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Gather employee data, client renewals, collection of billing statements, and reconcile for accuracy, directing plan analysis for renewals and prospective clients
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Communicate due dates, timelines and expectations to account managers, business development team, partners and clients proactively
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Maintain open and clear communication channels with clients, producers, insurance carriers, and internal partners
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Entry level analyst that will help coordinate projects involving the design, financial outcome, delivery, and communication of group benefit programs including medical, dental, vision, life, disability, flexible benefits, worksite benefits, and wellness.
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Data entry to help create full client Due Diligence reports
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Stay informed in insurance technical knowledge, market trends, agency automation, company information, and other operating techniques, researching, analyzing, and evaluating new service delivery methods and techniques
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Coordinate daily benefits processing. Handle enrollments, COBRA, terminations, changes and beneficiaries. Oversee maintenance of employee benefits files and maintain group benefits database
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Provide customer service support to internal and external clients by utilizing our WOW service model
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Design, organize and print materials for benefits orientation, open enrollment, and summary of plan descriptions
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Identify and resolve problems in a timely manner, manage difficult situations professionally, and respond to the client promptly
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Take on additional duties and special project to support the team
Qualifications:
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High level of technical insurance knowledge
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A California State Life & Health Insurance License within 90 days of onboarding
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Bachelor’s degree, preferred
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Strong understanding of self-funded employee benefits, including plan design, regulatory compliance, and risk management
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Sound professional and personal judgment
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Expert client service capabilities
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Strong business acumen
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Polished interpersonal skills
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Willing to travel to clients as needed
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Ability to work at a fast pace, handle changing priorities, and have the highest level of confidentiality and discretion
Competencies:
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Possess a strong teamwork orientation
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Demonstrate strong prioritization and multitasking skills
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Organized with excellent verbal and communication skills
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Computer proficient with excellent technological skills including proficiency in Microsoft Office applications.
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Ability to easily adopt and work with all software platforms used at Bryson namely Outlook, Slack and EPIC
Success Factors:
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Proficient in Microsoft Office applications
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Excellent customer relationship skills, and proven ability to professionally interact with prospects, clients, and vendors
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Ethical business standards and transparency
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Promote open communication and high morale
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Adoption of the Bryson “WOW” service model. The 5 pillars of the WOW are personal touch, personal accountability, continual development of intellectual capital, resolution, and delivering value.
Company Culture & Values:
- Collaborative working environment
- Learning and development embedded into everyday workload
- Follows Bryson’s 5 pillars of service in delivering exceptional customer satisfaction: Personal Touch, Accountability, Resolution, Intellectual Capital, & Delivering Value
- High level of customer service
- Boutique and family-centric working environment
Company Perks:
- Generous medical plan with 90% employer contributions
- Dental and vision plans
- Disability Insurance
- 401K options
- Generous PTO accruals
- Eight paid holidays + a floating holiday of employees’ choice
- Quarterly company events: Potlucks, Happy Hours
- Participate in community outreach events
- Career Growth Opportunities
- Non-Producer Bonus Revenue Program
- Employee Referral Program
- Monthly Wellness Contribution
- Gorgeous Long Beach office with rooftop terrace
Working Conditions:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
This is largely a sedentary role M-F 8 am – 5 pm; however, the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance and stoop, kneel, crouch, and crawl.
The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Please email your resume and cover letter to olivia@brysonfinancial.com to be considered for this position
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